What is the minimum order amount?
How many cupcake flavors can I choose per order?
Up to 5 flavors per order
How far in advance do I have to place an order?
While we recommend a minimum of 3-4 weeks in advance, we may be able to accommodate your order with shorter notice. In order to enhance total customer satisfaction, we require a minimum of 48 hours notice for all orders. Please keep in mind that your order or tasting is not booked until payment is made. We work on a first come, first serve basis and priority booking goes to our paying customers.
How do your tastings/consultations work?
Consultations & tastings are typically booked 2-4 weeks (or more) in advance. Consultations without tastings are complimentary. Although we do charge a fee for our custom tastings, we credit 50% of the tasting to orders of $300 or greater. Tastings are scheduled Thursday & Friday evenings. Please inquire for available dates/times.
Breakdown of tasting fee(s):
1/2 dozen mini cupcakes per flavor
A choice of up to 5 flavors per tasting
Example: 3 flavors (1 1/2 dozen mini cupcakes total) = $30
You are welcome to bring home any leftover cupcakes that you do not finish at the tasting to share. You also have the option to pick-up and take home the samples instead!
If you choose to opt out of the custom tasting, we can put together a box of extras from one of our wedding orders for you to pick-up on a different date, completely complimentary! We choose the flavors and the date.
We regret that we do not offer custom tastings of our dessert bar items and apologize for any inconvenience. Often times, we will have extras of our dessert bar items from various events and will gladly put together some extras for you (complimentary) Just ask!:)
Please also note that tastings are not secured unless payment for the tasting is made in advance.
What is your refund policy on deposits/payments?
While we understand that unfortunate circumstances may arise, we regret that we cannot refund deposits or payments made. We will however, work with you to credit your deposit (or up to 50%) for a future order and is determined on a case by case basis. Thank you for your understanding!
How does delivery work?
Delivery is complimentary to addresses located in the 92121 & 92126 zip codes. Otherwise, a fee of $20-$40 will be charged for areas located within San Diego County. Driving conditions such as traffic, are also factored in. For all other locations, pricing is based on location & time. Please inquire for specific pricing.
If you would like to wave the delivery charge, you are welcome to pick-up at our facility (scheduled pick-ups only Tuesday - Friday) OR meet us at a convenient location during our delivery route. All weekend orders require delivery due to a strict delivery/event schedule.
Do you offer dessert stands/platters for rent?
We do! Please refer to the stand rental page for more info!
How does setup work?
Setup is included with most cake & smaller dessert orders. Larger events or more complex dessert setups will be charged an additional $50. Please note, we reserve the right to take photos of any of our work.
What is the best way to care for the desserts?
Most of our desserts are best enjoyed the day they are made. However, they will keep fresh for up to 2-3 days at room temperature if stored in air tight containers. Any cakes containing fresh fruit, cheesecakes, fruit tarts, lemon bars, & chocolate covered strawberries must be stored in the refrigerator. Although our cakes are best eaten at room temperature, you may refrigerate. Just make sure to leave them out at room temperature for 1-2hrs as refrigeration often dries out the cakes.
Our frostings are made without the use of hydrogenated shortenings that may inhibit melting. While we make every effort to ensure stability and consistency with other all-natural forms of thickeners, please note that we are not responsible for melting if our cakes are left out in heat or under direct sunlight. We regret that we are also not responsible for accidents once the desserts leave our hands.
Anything else I should know?
Your desserts are important to us, so please take the time to check the details of your order carefully and notify us of any errors or missing information. We work closely off the information on our invoices & contracts and are not liable for any errors (i.e. misspelling of names, incorrect dates/delivery times, color schemes, flavors, amounts, etc) to your desserts that are not otherwise specified on the invoices. It is your responsibility to contact us of any mistakes or changes required to your original order. Thank you for your understanding!